Mystic Lotus FAQ
Welcome to the Mystic Lotus FAQ — your go-to guide for everything related to orders, shipping, and custom artwork. Here, you’ll quickly find clear answers about our process, products, and policies, so you can order with confidence and ease.
FAQ: How long does Mystic Lotus take to process and ship orders?
All Mystic Lotus products are made to order for premium quality and sustainability.
Fulfillment: 2–5 business days
Shipping: 5–10 business days (varies by location)
You’ll receive a tracking number as soon as your order ships.
FAQ: What products do you offer?
Gaming Deskmats: Smooth fabric surface with a non-slip rubber base — perfect for gaming or creative work.
Premium Matte Posters: Museum-grade, low-glare paper for vibrant cosmic designs.
Digital Downloads: Instant files in high-resolution formats for personal use.
FAQ: Can I request a custom order?
Absolutely! Custom requests are always welcome. You can:
Custom orders can include personalized sizes or variations of existing designs. Turnaround depends on project size, but timelines are always communicated clearly.
FAQ: How do digital downloads work?
After purchase, you’ll be able to download your files immediately from the product page or your order confirmation email.
Supported file types and resolutions are listed on each product page.
FAQ: What payment methods do you accept?
WooCommerce Payments: Visa • Mastercard • Amex • Apple Pay • Google Pay
PayPal
Venmo
All payments are secure and encrypted.
FAQ: Can I return or exchange an order?
Physical products: If your item arrives damaged or misprinted, contact us immediately for a replacement.
Custom orders: Non-refundable unless there’s an error on our side.
Digital downloads: Non-refundable due to instant delivery.
FAQ: How should I care for my products?
Posters: Avoid direct sunlight; consider framing for long-term protection.
Deskmats: Wipe gently with a damp cloth; avoid heat or prolonged moisture.
FAQ: How can I contact Mystic Lotus?
Telegram: Message directly for questions or custom requests – Expect a faster response here.
Etsy Shop: Contact via ‘request Custom Order’ or send a new message for questions
Expect a response within 24–48 hours.
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